Products/Services:
BUSINESS DEVELOPMENT - Target audience all sectors
Strategic Planning- A lead component, which highlights employee involvement, and commitment
Performance Management and Review System - Critical to the effective management and the continuous development of people in their jobs.
Activities include:
• Designing position descriptions
• Designing a staff appraisal form and a review form
• Developing a set of guidelines for reviewers
• Developing and delivering a training session, for reviewers to follow during the review process.
• Conducting a performance review orientation session with all staff prior commencement of the review process.
Inventory Management and Control System (target audience restaurant sector) – Technical assistance to management in establishing or upgrading its systems for more effective management and control of its goods, wine and liquor inventories.
Stand-alone products and services under business development include:
• Corporate Culture Survey
• Employee Handbook
• Focus Group Sessions
• Mystery Shopping
PEOPLE DEVELOPMENT AND TRAINING
Family of Customer Service Strategies By May Hinds:
• Customer Service Strategies Training Programme (C.S.S.T.P)
• Service Quality Programme (S.Q.P)
• Continuous Quality Improvement Programme (C.Q.I.P)
• Service Excellence System (S.E.S)
• Positively Outrageous Service(P.O.S)
• Service Quality And You! (S.Q.Y)
• Hinds Individual Development (H.I.D)
• Team Building and Motivation (T.B.M)
• Executive Coaching and Mentoring Programme (ECMP)
Here is what Mr. Santino Castillo – Chairman – Belize Tourist Board has to say...
“May Hinds has and will forever have a name in Belize…
The Hospitality award is given to an individual who is “caught in the act”, meaning he or she delivers exceptional service or goes beyond the call of duty… The Hospitality Award has been named after a dynamic OAS facilitator, Ms. May Hinds, who was in Belize to conduct seminars to prepare the industry for BETEX…” |
|
